Política de envío

 

BelluxuNova™- We proudly offer free shipping worldwide. 

 

Please note that we require an average of 24 - 48 hours to fulfill your order before dispatching it. Rest assured, we are doing everything possible to get your order to you as soon as possible! 

Note: All orders placed on the weekend will be shipped on Monday!

Once your order is dispatched, depending on your country or region, the estimated delivery time for worldwide standard shipping 🌍 is between 10-15 business days or earlier. 

 Local orders in the United States are between- 🇺🇸 USPS standard shipping, 7-12 business days, or earlier. 

For pre-ordered or back-ordered items:
Suppose your order contains a pre-ordered or back-order item. In that case, we will immediately ship any available pre-ordered or back-ordered items when available.  So if you ordered more than one item on a single order and received only a part of your items, don't worry; you will receive your other items shortly after.

Tracking your order:
You will receive a confirmation email and text message if you provide a mobile phone number containing a tracking ID and a link to follow the journey of your package.  To track your package, you can visit our Tracking Page.  Please allow 24-48 hrs for the tracking information to show up after fulfillment.

  • Please consider any holidays or outbreak situations that might impact delivery times.

Wrong address disclaimer: The buyer must make sure that the shipping address entered at checkout is correct.  We do our best to speed up processing and shipping time, so there is always a small window to correct a wrong shipping address within 24 hours. 

Contact us immediately at customerservice@belluxunova.com if you have provided an incorrect shipping address. Otherwise, the order is not refundable after shipment or delivery to the wrong address provided by the buyer.

Note: The buyer is responsible for paying the shipping fee if the package has been returned to our warehouse due to the wrong address.


Lost/Stolen Packages:

BelluxuNova™ is not responsible for lost or stolen packages, but if your package is lost while in transit, we will replace it. Otherwise, the package is not refundable. 

If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this, please reach out to our customer support team: customerservice@belluxunova.com
Damage packages: If you receive a broken or damaged package, please get in touch with our team immediately for assistance at customerservice@belluxunova.com